Terms & Conditions

These Terms govern the relationship between RockVet PLLC ("RockVet", "we", "us") and the veterinary clinic engaging our relief services ("Client", "you").

1. Independent contractor

RockVet provides services as an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between RockVet and the Client.

2. Scope of services

On a booked day, RockVet provides general veterinary clinical services within the Client's facility, using the Client's equipment, supplies, and pharmacy, and consistent with applicable Texas veterinary regulations and the Client's protocols.

3. Professional standards

Veterinary services are performed in accordance with the Texas Veterinary Licensing Act and the rules of the Texas Board of Veterinary Medical Examiners. RockVet retains professional judgment over clinical decisions made for patients seen during a covered day.

4. Licensure & insurance

RockVet maintains an active Doctor of Veterinary Medicine license in the State of Texas and personal professional liability insurance.

5. Fees & payment

Services are billed at a flat per-day fee agreed in writing prior to the booked date. Payment terms (including any deposit and final payment date) are stated on the booking confirmation. Past-due balances may accrue reasonable late fees as permitted by law.

6. Cancellations & refunds

Cancellation and refund terms are described on our Service, Refund & Cancellation Policy page and are incorporated into these Terms by reference.

7. Limitation of liability

To the maximum extent permitted by law, and except as provided in the next sentence, RockVet's aggregate liability for any claim arising from a covered day is limited to the per-day service fee paid for that day, and RockVet is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost revenue.

Carve-out for professional negligence. Nothing in this section limits, waives, or otherwise reduces RockVet's liability for claims of professional negligence in the practice of veterinary medicine, which are governed by RockVet's professional liability insurance and applicable Texas law. Nothing in these Terms limits any liability that cannot be limited by law.

8. Client responsibilities & indemnification

The Client is responsible for the safe condition and proper functioning of its facility, equipment, software, supplies, and medications, and for the conduct and training of its own staff. To the maximum extent permitted by law, the Client agrees to indemnify and hold RockVet harmless from claims, losses, and expenses arising from (a) the condition of the Client's facility, equipment, or supplies, (b) the actions or omissions of the Client's own staff, or (c) the Client's failure to follow its own protocols, except in each case to the extent caused by RockVet's professional negligence.

9. Confidentiality & patient records

Each party will keep confidential the other party's non-public business information, patient medical records, and client (pet owner) information learned in connection with a covered day. Patient medical records remain the property of the Client's practice and are documented in the Client's practice management system.

10. Governing law & venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Venue for any dispute is in the state or federal courts located in Texas.

11. Entire agreement & amendments

These Terms, together with the policies referenced in them and any written booking confirmation, constitute the entire agreement between RockVet and the Client regarding the relief services described, and supersede prior discussions on the same subject. Amendments must be in writing and agreed to by both parties.

12. Contact

Questions about these Terms can be sent through our contact form.